IT

Front/Back/Mid Office Support

The front office is the customer-oriented face of a financial services organization, providing service and selling products typically via internet or telephone. The back office, on the other hand, is responsible for the timely and efficient processing and reconciliation of any transactions and information generated by these and other business operations.

The front office reaches out to both existing and prospective customers, handling queries, complaints and purchases, using standardized processes that aim to create a positive customer experience and ultimately grow the business. Back office operations may be related to areas such as account administration, underwriting and securities services, international and treasury settlements, customer administration and claims management – vital processes that influence productivity, customer service and cost control.

Operations

IT operations is the overarching term for the processes and services administered by an organization’s information technology (IT) department. As such, IT operations includes administrative processes and support for hardware and software, for both internal and external clients.

IT operations refers to the set of processes and services that are administered by an IT department within a larger organization or business. As a discretely identified function of the IT organization, IT Operations often function as a distinct working group within the IT department. Career Stone is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.